Up to 50% off select products

Return and refund policy

Order Now With Confidence With Our 100% Money Back Guarantee.

Try out the for a full 60 days and if you aren't satisfied, we’ll gladly refund all your money, no questions asked. There’s absolutely no risk in giving it a try.

We’ve spent years developing . We strive to create the highest quality products available and to provide the best customer experience in the industry. Which is why we offer a 60 day, 100% money back guarantee.

Here’s How It Works:

To start a return, you can contact us at support@drhei.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@drhei.com

Refund Processing Time

Once we process your refund, you’ll receive an email showing that it’s complete. Please note, it can take some time for it to show up on your credit card statement depending on your bank or credit card company.

  • Paid By / Refund To

    Bank Process Time

  • Credit Card

    5-7 Business Days

  • Debit Card

    5-10 Business Days

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@drhei.com

 

European Union 14 day cooling off period


Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.

Improving Customer Experience

Finally, to help us continually improve and provide the best customer service possible, we ask that you let us know why you returned the product. You may also include an recommendations or suggestion to help us improve the experience for others. This is totally optional and isn’t required to get your refunds. We want satisfied customers and appreciate and welcome your feedback.

Thank you.