Privacy Policy

At DrHei, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website hosted on Shopify. Please note that DrHei is a content platform that provides affiliate reviews for various health supplements; we do not sell any products directly. The information we collect is strictly for the purpose of improving your experience on our website and helping you navigate the affiliate links to third-party vendors.

Information We Collect

When you visit our website, we collect certain types of information to improve our site and provide you with relevant content. The types of information we collect include:

Personal Information (only when voluntarily provided by you):

  • Name
  • Email address (for newsletter sign-up, inquiries, or customer support)
  • Other contact information (if you choose to communicate with us)

Non-Personal Information (collected automatically):

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Referring website or search terms used to find our website

How We Use Your Information

We use the information we collect to:

Improve the functionality of our website and enhance your browsing experience.

Provide you with relevant affiliate content and product reviews.

Respond to inquiries and provide support (e.g., via email or live chat).

Send you newsletters and marketing emails, if you have opted to receive them (you can unsubscribe at any time).

Monitor website analytics to understand traffic patterns and visitor preferences.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals.

How We Share Your Information

We do not sell, rent, or share your personal information with third-party companies, except in the following circumstances:

Service Providers: We may share non-personal or personal information with service providers who help us operate our website (such as Shopify, our website host) or who assist with our email marketing and customer support services.

Affiliate Partners: If you click on an affiliate link on our website and make a purchase from a third-party vendor, we may receive a commission. The purchase transaction and any personal information you provide during that process is handled by the third-party vendor according to their privacy policies, not ours.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..

Legal Obligations: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations or to protect the safety, rights, or property of our website and users.

Third-Party Links and Affiliate Programs

Our website contains links to third-party websites (affiliate links) where you may purchase the products we review. Please note that these third-party sites have their own privacy policies, and we are not responsible for how they handle your personal information. We encourage you to review the privacy policies of any third-party websites you visit.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser that you use to visit the Site.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@drhei.com

We are committed to protecting your privacy and ensuring that your experience on DrHei is safe and transparent.